The session highlights some exciting digital journeys taken by airlines and how airlines have turned their focus on tomorrow’s passenger. Digital transformation and adoption thereof has many aspects to it beyond data and IoT at the heart of it all is organisation culture, people and perceptions. Panellists will share:
 

• How can airlines begin to think like the world’s largest innovators and disruptors? What tools do they need to begin to design think their future

with passengers in mind?

• Real-life learnings on building a better CX with multilingual support powered by AI

• Lessons learned from digital transformation projects and initiatives

• How airlines can collaborate better, through a shared approach to data?

• How can airlines combine brand vision and digital tools to transform IFEC experiences?

• How can the data you already have support further IFEC investment?
 

• What is the latest in IFE technology and innovation?

• How are airlines enhancing passenger experience?

• How airlines to airlines want to work with product and technology providers to give passengers better experiences?

• Providing possible solutions to the challenges in handling the additional capacity needed to show Ultra-Hi definition video and audio content on flights

• How are airlines meeting the needs of families, young travellers, millennials and Gen-Zs?