The session highlights some exciting digital journeys taken by airlines and how airlines have turned their focus on tomorrow’s passenger. Digital transformation and adoption thereof has many aspects to it beyond data and IoT at the heart of it all is organisation culture, people and perceptions. Panellists will share:
 

• How can airlines begin to think like the world’s largest innovators and disruptors? What tools do they need to begin to design think their future

with passengers in mind?

• Real-life learnings on building a better CX with multilingual support powered by AI

• Lessons learned from digital transformation projects and initiatives

• How airlines can collaborate better, through a shared approach to data?

• How can airlines combine brand vision and digital tools to transform IFEC experiences?

• How can the data you already have support further IFEC investment?
 

• Overcoming lack of leadership and technology investment 

• Resistance of OEMs to transfer expertise and build tech capabilities 

• The current state of IFE and top 5 improvements to be made